Taking a Byte Out of Orientation: Use of Technology for Onboarding
Kathie Poplar, MSN, RN-BC; Robin Lopez, BSN, RN-BC
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Hospital orientation had a “Death by Power Point” foundation running over four consecutive days. Orientations run 13 times annually with populations averaging 18-20 participants. This model was costly, utilized a lot of resources and left new hires feeling overwhelmed. Information gleaned from the 2015 ANPD conference confirmed the need to move towards student- centered education to meet the needs of our tech-savvy employees. Modernization of orientation was accomplished by decreasing didactic sections utilizing an assortment of technology and hands on applications including methods to confirm knowledge. Various technology platforms were used for the creation of videos followed by “teach back” sessions. Interdisciplinary speakers were intertwined throughout the program to bring best practice standards and connect new hires with organizational resources. Direct hands on with systems and equipment provide further diversification. Competency quizzes and a post orientation knowledge survey were moved to a Learning Management System (LMS). Restructure of post orientation education includes bringing nurses back on week 4 allowing appropriate pacing of information and incorporates the use of the Simulation Lab for critical thinking development. Orientation currently runs over three days with an overall reduction of time and resources resulting in an annual ROI of about $100,000. The outcome reveals overall satisfaction as reflected in post- orientation evaluations with post-orientation surveys showing knowledge retention. The infusion of technology for orientation could easily be replicated and provides student- centered education for establishing foundations for safe patient care.
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