Improving patient satisfaction through implementing AIDET
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Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy promotes positive relationship with patients and nurses, however utilizing the use of a communication tool AIDET (Acknowledge-Introduce-Duration-Explanation-Thank you) and its relationship with patient satisfaction is yet to be known. To understand the use of AIDET by nurses, a gap analysis project was conducted with a convenience sample of 61 nurses, nurse technicians and patient care servicers in an outpatient clinic. The focus of this project is to improve communication through implementing AIDET among the health- care workers and thereby increasing patient satisfaction. AIDET training was given to staff and patient satisfaction scores were measured. The findings included that nurses were using AIDET consistently after the training resulted in overall improvement in patient satisfaction after the training. However, results suggest that more intentional use of AIDET will help to maximize the benefit of this tool and could improve patient satisfactions.
Type | DNP Capstone Project |
Acquisition | Self-submission |
Review Type | None: Degree-based Submission |
Format | Text-based Document |
Evidence Level | Other |
Research Approach | Quantitative Research |
Keywords | AIDET; Quality of Health Care |
CINAHL Subject(s) | Patient Satisfaction; Patient Satisfaction--Methods; Program Implementation; Quality of Health Care; Communication; Nurse-Patient Relations |
Grantor | Capella University |
Advisor | Manty, JoAnn; Cabading, Celine; Schramm, Jill |
Level | DNP |
Year | 2017 |
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