Responding when incivility arises in the workplace
View File(s)
- Author(s)
- Details
-
Monica Kennison, RN; Laura C. Dzurec, RN, PMHCNS-BC, ANEF, FAAN
- Sigma Affiliation
- Omicron Mu
- Contributor Affiliation(s)
- Berea College, Berea, Kentucky, USA
Visitor Statistics
Visits vs Downloads
Visitors - World Map
Top Visiting Countries
Country | Visits |
---|
Top Visiting Cities
City | Visits |
---|
Visits (last 6 months)
Downloads (last 6 months)
Popular Works for Kennison, Monica by View
Title | Page Views |
---|
Popular Works for Kennison, Monica by Download
Title | Downloads |
---|
View Citations
Citations
Session presented on Saturday, March 18, 2017:
Almost a decade has passed since the Joint Commission issued a Sentinel Alert linking intimidating behaviors to medical errors, patient dissatisfaction, and adverse outcomes. More recent studies confirm that workplace acts of incivility, progressing to bullying and even physical abuse in some cases, continue to significantly undermine the culture of safety that facilitates effective healthcare practice. While professional comportment policies pay lip service to what 'should occur' in instances of intimidation and bullying, the inherent, complex and subtle contextual elements of those acts present challenges that supersede the benefits of legislated, cookie cutter approaches to their management. As a result, nurses, whether in practice or educational settings, may find themselves ill-supported as they try to navigate the choppy waters of workplace incivility, even when administrators claim to have established guidelines for addressing it. The purpose of this presentation is to describe strategies aimed to directly support individual responses to acts of workplace incivility and bullying. The investigators used pragmatic utility to synthesize findings from published studies addressing workplace bullying. The work resulted in new insights and guidance to advance understanding of the target-to-victim cascade that occurs for many who are confronted by the confusing assaults of bullies. Moreover, findings speak to the variance of personal responses to workplace bullying and to the significance of organization-wide commitment to establishing a just culture. Promoting civility and stemming workplace bullying has implications for nurses in all settings. Role modeling professional comportment and implementing policies that recognize the unique responses of individuals who are victimized by their bully counterparts are essential components of supportive work environments and consistent practice for acceptable behavior. However, these skills do not just happen with exposure and it behooves nurses to add to their personal repertoires these highly specialized interpersonal skills. Continued allegiance to organizational policies that support narrow definitions of incivility and that recognize only highly visible workplace bullying affronts will not promote workplaces that are safe and healthy, nor will they support the individuals who work within them. This presentation seeks to empower nurses by providing them with a useful skillset and positive coping strategies that are appropriate to the clandestine nature of workplace incivility and bullying. Learning Objectives: 1. Differentiate workplace bullying and incivility. 2. Describe strategies for crucial conversations when incivility occurs. 3. Formulate a plan that engages key persons to effectively deal with workplace bullies whose behaviors have been normalized.
Creating Healthy Work Environments 2017: Best Practices in Clinical and Academic Settings. Held at the JW Marriott, Indianapolis, Indiana, USA
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
Type | Presentation |
Acquisition | Proxy-submission |
Review Type | Abstract Review Only: Reviewed by Event Host |
Format | Text-based Document |
Evidence Level | N/A |
Research Approach | N/A |
Keywords | Crucial Conversations; Incivility; Workplace Bullying |
Name | Creating Healthy Work Environments 2017 |
Host | Sigma Theta Tau International |
Location | Indianapolis, Indiana, USA |
Date | 2017 |
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Related items
Showing items related by title, author, creator and subjects.
-
Journaling and enhanced mindfulness for post-traumatic growth: Early findings from workplace bullying intervention analysis
Dzurec, Laura Cox; Embree, Jennifer L.; Howard, Matthew S.; Kennison, MonicaIn this presentation, the investigators describe early findings of an online intervention study designed to facilitate change in participants’ emotional responses to bullying victimization. The intervention involved ... -
"I won't dance, don't ask me": Concerning why workplace bullying bystanders simply stand by
Dzurec, Laura Cox; Kennison, Monica (2017-07-25)Extending Cross's (1981) model addressing deterrents to adults' participation in continuing education, the investigators' purpose was to use hermeneutic analysis to identify dispositional,situational, and institutional ... -
A model for interrupting workplace bullying narratives’ confusing menace: Spotting and addressing bullies' ‘sticky’ storytelling
Dzurec, Laura Cox; Embree, Jennifer L.; Howard, Matthew S.; Kennison, MonicaWorkplace bullying is common in nursing education. This presentation offers an evidence-based model of bullying as emotionally-sticky storytelling. Abductively derived from a study of workplace bullying's influence on ... -
Transformative leadership for true workplace collaboration: Strengthening workplace culture through attention to workplace bullying affronts
Dzurec, Laura Cox; Kennison, Monica (2017-03-03)Session presented on Saturday, March 18, 2017: Transformative leadership is governance devoted to change in individuals and in social systems. It emphasizes actions aimed simultaneously toward organizational effectiveness ... -
Maximizing history and circumstance to strengthen interventions to stem workplace bullying
Dzurec, Laura Cox; Kennison, Monica; Gillen, Patricia; Grube, Taylor L.; Francis, Mary; Schwartz, Rose R. (2016-03-17)Session presented on Monday, July 27, 2015: PatteRN of history and immediate circumstance that are recognizable as 'milieu' tend not only to describe context as it exists in its present state, but also to predict the ...