Registered Nurses' Lived Experiences of Peer-to-Peer Incivility in the Workplace
Review TypeAbstract Review Only: Reviewed by Event Host
Repository Posting Date2017-03-03T14:34:47Z
Author DetailsSusan Condie, RN, CNS, PHN, ACNS-BC, CNE, NE-BC, CHEP
Lead Author Sigma AffliationChi Beta
Session presented on Sunday, March 19, 2017: Incivility negatively interferes with patient care delivery, nursing retention, as well as medical costs. Disregard for another's knowledge and skills through rude and discourteous actions that prevent others from thriving is an actual depiction of an uncivil workplace. The purpose of this qualitative study was to explore registered nurses' lived experiences of peer to peer incivility in the workplace. An aim of this study was to understand the participants' experiences of peer to peer incivility in the workplace, its effect on patient safety and nursing job satisfaction and retention. Descriptive phenomenology was used for this study on the lived experience of being a registered nurse who has encountered peer to peer incivility in the workplace. Participants were enrolled using a combination of purposive and snowball sampling. Semi-structured interviews were audiotaped and conducted with participants who had experience with peer to peer incivility in the workplace. Data were collected until saturation was achieved. The audiotapes were transcribed and analyzed for common themes that represented the participants' experiences with peer to peer incivility. Based on the findings of this study, suggestions are offered for further research and required actions to elevate the work atmosphere of the nurse from uncivil to a healthy and professional workplace. The study findings have substantial implications for nursing education, nursing practice, nursing research, and nursing science. This investigation provides novel information about experiences with uncivil peers and relates the experience to being in a war-zone. The study also allowed the participants to discuss their lived experience of peer to peer incivility in nursing. Some participants shared their perceptions of the impact on safe patient care, retention of nurses, and medical costs. Finally, this study suggests what it is like to be a nurse who has experienced peer to peer incivility and how that experience has affected their decision to remain in their nursing position. Learning Objectives: The learner will be able to distinguish peer to peer incivility in the nursing profession as related to education and practice settings. The learner will be able to recognize the implications of peer to peer incivility in nursing and the impact on patient care as well as the somatic consequences to the nurse.
DescriptionCreating Healthy Work Environments 2017: Best Practices in Clinical and Academic Settings. Held at the JW Marriott, Indianapolis, Indiana, USA
Conference NameCreating Healthy Work Environments 2017
Conference HostSigma Theta Tau International, the Honor Society of Nursing
Conference LocationIndianapolis, Indiana, USA
Date of Publication2017-03-03
NotesItems submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
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