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An investigation of the relationship of nurses’ perceptions of human resource practices and autonomy in practice and patients’ perceptions of satisfaction with nursing care and organizational climate for service
This study developed and tested theory to better understand the marketing construct of service quality, in a hospital setting. Marketing theory proposed that positive relationships exist between patients' perceptions of ...
RN perceptions of coworker incivility and collective efficacy as influential to hospital structures and outcomes
(2017-03-29)
Background: An aging population and retiring workforce might affect United States health delivery care and could threaten the quality of care in hospitals. Nurses, as the largest profession in healthcare, can buffer these ...