Effective Communication Using Huddles
Other Title(s)
Bridging the Practice/Research Chasm [Symposium]
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Andreanna Sookhi, RN; Deborah D'Agostino, RN; Sharon McGowen, RN
- Sigma Affiliation
- Non-member
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Abstract
Session presented on Sunday, November 8, 2015: Problem: Information such as process changes and unit metrics found within the HCAHPS scores not being shared consistently to all team members on the post surgical unit was identified as a challenge. A team of staff nurses worked together to discover a way to communicate. The team goal was to identify: a way to communicate that did not interrupt the workflow of the day, the staff preferred method of communication, and the best time in the work day to communicate along with how much time is required to effectively communication key information. The team surveyed the staff members and found the preferred method of communication was verbal. It was also determined that the staff wanted communication to occur during the middle of the shift. Huddles were scheduled to occur at 1030. The same information would be included for several days so all staff would hear it. In addition, the unit clerk would send a text message to staff to remind them of huddle time. Results: After implementing huddles, staff were surveys. 86% of staff who completed the survey voiced that sharing information had improved. 98% stated they know more about expected trends on the unit (HCAHPS). 50% of staff agree shift huddles at 1030 and 2230 can easily be incorporated into workflow. Plan for further implementation is to create a binder for those who are off the unit to review upon their return to work.Reference Agency for Healthcare Research and Quality (n.d.) TeamSTEPPS: Strategies and Tools to Enhance Performance and Patient Safety retrieved from http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/
Description
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`
Repository Posting Date
2016-03-21T16:50:37Z
Notes
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
Type Information
Type | Presentation |
Acquisition | Proxy-submission |
Review Type | Abstract Review Only: Reviewed by Event Host |
Format | Text-based Document |
Category Information
Evidence Level | |
Keywords | Communication; Quality Improvement; Reporting |
Conference Information
Name | 43rd Biennial Convention |
Host | Sigma Theta Tau International, the Honor Society of Nursing |
Location | Las Vegas, Nevada, USA |
Date | 2015 |
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