The Relationships between Patients' Perceptions of Nurse Caring Behaviors, Nurses' Perceptions of Nurse Caring Behaviors and Patient Satisfaction in the Emergency Department
Other Title(s)
Clinical Education Topics in the Emergency Department [Session]
View File(s)
Visitor Statistics
Visits vs Downloads
Visitors - World Map
Top Visiting Countries
Country | Visits |
---|
Top Visiting Cities
City | Visits |
---|
Visits (last 6 months)
Downloads (last 6 months)
Popular Works for Bucco, Theresa by View
Title | Page Views |
---|
Popular Works for Bucco, Theresa by Download
Title | Downloads |
---|
View Citations
Citations
The citations below are meant to be used as guidelines. Patrons must make any necessary corrections before using. Pay special attention to personal names, capitalization, and dates. Always consult appropriate citation style resources for the exact formatting and punctuation guidelines.
Item Information
Item Link - Use this link for citations and online mentions.
Abstract
Session presented on Monday, November 9, 2015: Background: Approximately 100 million people seek care in Emergency Departments (ED) yearly which can be overwhelming for many Emergency Department nurses. Thus, caring for these patients and meeting their needs is challenging for Emergency Department nurses. It is the patients' perceptions of the first caring encounters in the ED that can have a significant impact on patient satisfaction. Objective: The purpose of the study is to examine the relationships between patients' perceptions of nurse caring behaviors, nurses' perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. Methods: This was a descriptive cross sectional study that examined the relationships between patients' perceptions of nurse caring behaviors, nurses' perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. Eighty-six nurse/patient dyads participated in this study. Nurse participants completed the Nurse's Background Information questionnaire and the Caring Behaviors Inventory-24. Patient participants completed the Patient Background Information questionnaire, the Caring Behaviors Inventory- 24 (CBI-24) (Wu, Larrabee & Putnam, 2006), and the Patient Satisfaction Instrument (PSI) (Hinshaw & Atwood, 1982). Results: Data collected and analyzed indicated that there was a positive relationship between patients' perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. However, patient satisfaction was statistically significant and negatively associated (β= -.41, p<.001) for the categories of CBI dyad difference scores for the group of nurses who rated themselves more caring than patients rated the nurses. In addition, patient satisfaction scores were not statistically significant for nurse gender, marital status, ethnicity, professional education, employment status or ED experience. There was no statistical significance detected for patient satisfaction scores in relation to patient gender, race, ethnicity, marital status, highest level of education, employment status, previous ED visits and Emergency Severity Index. Additionally, there were statistically significant differences (p<.001) between nurses' and patients' perceptions on the subscales of the CBI. These differences were noted on the assurance and connectedness subscales. Discussion: This study indicated that patient satisfaction was significantly related to the patients' perceptions of nurse caring behaviors in the ED. The results of this study may help ED nurses to meet the need and expectations of ED patients to deliver individualized patient care.
Description
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`
Repository Posting Date
2016-03-21T16:42:29Z
Notes
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
Type Information
Type | Presentation |
Acquisition | Proxy-submission |
Review Type | Abstract Review Only: Reviewed by Event Host |
Format | Text-based Document |
Category Information
Evidence Level | |
Keywords | patient satisfaction; theory of human caring |
Conference Information
Name | 43rd Biennial Convention |
Host | Sigma Theta Tau International, the Honor Society of Nursing |
Location | Las Vegas, Nevada, USA |
Date | 2015 |
Rights Holder
All rights reserved by the author(s) and/or publisher(s) listed in this item record unless relinquished in whole or part by a rights notation or a Creative Commons License present in this item record.
All permission requests should be directed accordingly and not to the Sigma Repository.
All submitting authors or publishers have affirmed that when using material in their work where they do not own copyright, they have obtained permission of the copyright holder prior to submission and the rights holder has been acknowledged as necessary.
Related items
Showing items related by title, author, creator and subjects.
-
The relationships between patients' perceptions of nurse caring behaviors, nurses' perceptions of nurse caring behaviors and patient satisfaction in the emergency department
Bucco, TheresaBackground: Approximately 100 million people seek care in Emergency Departments yearly, which can be overwhelming for many Emergency Department (ED) nurses. Thus, caring for these patients and meeting their needs is ... -
The Caring Culture in the Emergency Department
Bucco, Theresa (2017-09-18)Approximately 100 million people seek care in Emergency Departments yearly, which can be overwhelming for many Emergency Department (ED) nurses. Thus, caring for these patients and meeting their needs is challenging for ... -
Relationship Between HCAHPS Scores (Patient Experience) and Watson’s Theory of Caring
Nelson, John W.; Hozak, Mary Ann (2016-11-10)The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey measures patient experience. It is an important survey because some of the hospitals’ payment is dependent on the scores. It was desired ... -
An investigation of the relationship of nurses’ perceptions of human resource practices and autonomy in practice and patients’ perceptions of satisfaction with nursing care and organizational climate for service
Niedz, BarbaraThis study developed and tested theory to better understand the marketing construct of service quality, in a hospital setting. Marketing theory proposed that positive relationships exist between patients' perceptions of ... -
The relationship between Iranian patients’ perception of holistic care and satisfaction with nursing care
Rajabpour, Sahar; Rayyani, Masoud; Mangolian shahrbabaki, Parvin