Improved HCAHP Scores and a DEU Culture of Excellence
Repository Posting Date2015-10-05T19:55:34Z
Author DetailsSusan A. Seibert, MSN, RN, Clinical Assistant Professor of Nursing University of Southern Indiana, Omicron Psi chapter; Angela Stroud BSN, RN, CMSRN, NE-BC, Department Manager Deaconess Hospital Oncology-Pulmonary Care Center/Unit 5100; Lilly Cassel BSN, RN, Director Renal/Diabetic and Acute Dialysis Departments St. Mary's Medical Center; Cara Huebner, MSN, RN
Lead Author Sigma AffliationOmicron Psi
Level of EvidenceOther
CINAHL HeadingsEducation, Clinical
MeSH HeadingsPatient Satisfaction
Two city hospitals launched Dedicated Education Units (DEUs) in collaboration with a Midwest state university. The culture of excellence created by the academic practice partnership produced an improvement in patient satisfaction scores at both hospitals. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores improved dramatically within one month of DEU launch. This manuscript presents the pre- and post- DEU HCAHPS scores and relates surprising trending with student presence on the units.
DescriptionThis item has been submitted to the repository as part of a collective effort of the nursing faculty and students of the University of Southern Indiana (USI), College of Nursing and Health Professions. This broad dissemination effort will increase the visibility and impact of the work of the USI nursing program and benefit nurses and the nursing profession on a global level.
Conference NameThe Portland Model DEU: A Journey to Future Possibilities National Conference
Conference HostUniversity of Portland School of Nursing
Conference LocationPortland Oregon
Date of Publication2015-10-05
Citation of Original PublicationSeibert, S. A., Stroud, A., Cassel, L., & Huebner, C. (2015). Improved HCAHP scores and a DEU culture of excellence. Virginia Henderson Global Nursing e-Repository. Retrieved from: http://www.nursinglibrary.org/vhl/handle/10755/579145
NotesThis work has been approved through a peer-review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.
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