Improved HCAHP Scores and a DEU Culture of Excellence
Susan A. Seibert, MSN, RN, Clinical Assistant Professor of Nursing University of Southern Indiana, Omicron Psi chapter; Angela Stroud BSN, RN, CMSRN, NE-BC, Department Manager Deaconess Hospital Oncology-Pulmonary Care Center/Unit 5100; Lilly Cassel BSN, RN, Director Renal/Diabetic and Acute Dialysis Departments St. Mary's Medical Center; Cara Huebner, MSN, RN
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Two city hospitals launched Dedicated Education Units (DEUs) in collaboration with a Midwest state university. The culture of excellence created by the academic practice partnership produced an improvement in patient satisfaction scores at both hospitals. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores improved dramatically within one month of DEU launch. This manuscript presents the pre- and post- DEU HCAHPS scores and relates surprising trending with student presence on the units.
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