Emotion and emotional intelligence in nursing leadership
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Nancy C. Molter, PhD, MA, MSN, RN
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- Delta Alpha at-Large
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The tremendous changes in the healthcare environment in the United States are increasing the physical and emotional labor of nurses, thus contributing to a decrease in this critical resource. Healthcare leaders are expected to create systems that meet the needs of the customers and to be service oriented to their staff despite declining resources. To be successful, transformational leaders need to lead with heart and to identify and manage the emotional aspects of work-related issues. They require what some term emotional intelligence . Because there is no theoretical consensus for this construct, the purpose of this exploratory, qualitative and quantitative study was to identify the ways in which 26 nurses in senior leadership positions in an acute healthcare organization perceived the role of emotions in their leadership work. Their perceptions were then compared to the theoretical Ability Model of emotional intelligence proposed by Mayer and colleagues. The major themes from the semistructured interviews reflected emotional reasoning that was holistic and nonlinear. I developed a model of holistic emotional reasoning based on the 5 themes identified and their interrelationships: (a) awareness of feelings and emotions in self and others, (b) empathetically and intuitively thinking holistically about information, (c) choice in how to respond, (d) ability to manage relationships based on personal qualities and interpersonal skills and abilities, and (e) ability to achieve a positive outcome and personal growth. The leaders described strategies they used to successfully manage emotional information in themselves and others, as well as specific recommendations for developing a capacity for holistic emotional reasoning. Comparison of the leaders' perceptions to the Ability Model of Emotional Intelligence did not add clarity to this construct. However, all the emotional intelligence abilities described in the model were reflected in the stories of the participants. All but one participant demonstrated moderate to enhanced emotional intelligence on the performance test based on this model. Implications of the model of holistic emotional reasoning in creating healing environments are discussed. Recommendations for future research related to this model and the models of emotional intelligence are explored.
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 3028771; ProQuest document ID: 304783360. The author still retains copyright.
This item has not gone through this repository's peer-review process, but has been accepted by the indicated university or college in partial fulfillment of the requirements for the specified degree.
Type | Dissertation |
Acquisition | Proxy-submission |
Review Type | None: Degree-based Submission |
Format | Text-based Document |
Evidence Level | Exploratory |
Research Approach | Mixed/Multi Method Research |
Keywords | Emotional Intelligence; Nurse Leaders; Emotional Labor; Emotional Information |
Grantor | Fielding Graduate Institute |
Advisor | Nelson, Annabelle; Farrell, Marie P.; Appelbaum, Richard P. |
Level | PhD |
Year | 2001 |
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