Effects of evidence-based relaxation techniques on nurse-patient communication
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Dr. Deborah Samuel, DNP, MA, HN-BC
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- Nu Upsilon
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Abstract
Occupational stress in nursing leads to poor patient and staff satisfaction making it essential to address stress among nursing staff and improving patient satisfaction. The purpose of this quantitative quasi-experimental quality improvement (QI) project was to determine to what degree evidence-based relaxation techniques, including music, deep-breathing, progressive muscle relaxation and guided imagery, using the transactional model would reduce stress levels among nursing staff and improve nurse-patient communication on a medical-surgical unit in a community hospital. Lazarus and Folkman’s theory of stress and coping best explains stress levels and the need for alternate solutions. Data to evaluate stress levels was collected with the Perceived Stress Scale (PSS)-10 before and after intervention from the nursing staff, (n = 40). Nurse communication data was obtained from patients, (n = 456) using a digital rounding tool, on two questions from the nurse communication domain: respect and courtesy, and nurse listening. A paired t-test showed statistically significant improvement in staff’s stress levels after intervention (p = 0.0032). A chi-square test for nurse communication indicated statistical significance for the respect and courtesy question (p = 0.02), but not for the nurse listening (p = 0.2). Recommendations include continued use of relaxation techniques among nursing staff and extending the project to other nursing units, as results indicated reduced stress levels after intervention. Even though results for nurse communication were not statistically significant, more positive patient responses were encouraging, suggesting project replication to improve patient satisfaction.
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 27994793; ProQuest document ID: 2418164310. The author still retains copyright.
Repository Posting Date
2021-08-09T12:33:40Z
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This item has not gone through this repository's peer-review process, but has been accepted by the indicated university or college in partial fulfillment of the requirements for the specified degree.
Type Information
Type | Dissertation |
Acquisition | Proxy-submission |
Review Type | None: Degree-based Submission |
Format | Text-based Document |
Category Information
Evidence Level | Quality Improvement |
Research Approach | Quantitative Research |
Keywords | Relaxation Techniques; Mindfulness; Perceived Stress; Nursing Communication |
Degree Information
Grantor | Grand Canyon University |
Advisor | Morgan, Merri; McQuigg, Danielle |
Level | DNP |
Year | 2020 |
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