Improving patient satisfaction at an inpatient rehabilitation facility
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Dr. Ahmed Hariri, DNP, MSN, BSN, ADN-RN
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Abstract
Patients hospitalized in Inpatient Rehabilitation facilities (IFRs) have complex needs that impact their satisfaction with care. The project site sought to improve patient satisfaction at discharge. The purpose of this quantitative quasi-experimental quality project was to determine if the implementation of the Studer Group’s Hourly Rounding® tool would impact patient satisfaction at discharge among adult patients in an IRF in rural California over four weeks. The theoretical foundations of the project utilized Roy’s model of adaptation and Lewin’s planned change theory. The total sample size was N=50, n=25 in the comparative and n=25 in the implementation group. Discharge scores were obtained from the eRehabData® discharge survey. Responses were compared from the aggregate data four weeks before the implementation to four weeks post-implementation. Using an independent samples t-test from pre- (M=83, SD=2.86) to post-implementation (M=89.4, SD=2.97, t (48) = -7.76, p=001, Cohen’s d= 2.195) showed a statistically significant improvement in satisfaction. The project was clinically significant as it brought forth a current evidence-based practice that promoted an environment of safety that was translatable to patient outcomes. Based on these results, the Studer Group’s Hourly Rounding intervention may increase patient satisfaction with their overall rehabilitation stay as well as increase facility occupancy rates. Recommendations include the continuation of the program and researchers should look at how the Studor Group’s Hourly Rounding may impact other areas of patient safety and satisfaction.
Description
This dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 28149768; ProQuest document ID: 2451425623. The author still retains copyright.
Repository Posting Date
2021-07-28T12:24:56Z
Notes
This item has not gone through this repository's peer-review process, but has been accepted by the indicated university or college in partial fulfillment of the requirements for the specified degree.
Type Information
Type | Dissertation |
Acquisition | Proxy-submission |
Review Type | None: Degree-based Submission |
Format | Text-based Document |
Category Information
Evidence Level | Quasi-Experimental Study, Other |
Research Approach | Quantitative Research |
Keywords | Inpatient Rehabilitation Facility (IRF); Acute Rehab; Patient Satisfaction; Hourly Rounding |
Degree Information
Grantor | Grand Canyon University |
Advisor | Prenovost, LeAnne; Juntilla, Elizabeth |
Level | DNP |
Year | 2020 |
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