Simulation for poison center telephone triage: A model for quality improvement of training
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LaDonna Gaines, DNP, MPH, RN, CSPI
- Sigma Affiliation
- Gamma Eta
- Contributor Affiliation(s)
- Samford University, Birmingham, Alabama, USA
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Abstract
Specialists in Poison Information (SPIs), individuals who answer calls for poison control centers (PCC), do not have a national standard training on how to answer calls. Training outcomes were not at the expected level at the local PCC, demonstrating the need for quality improvement. Based on post-training evaluations, there were various gaps identified in training. Trainees expressed a need to review all PCC guidelines in order to effectively use the guidelines during a call. Literature revealed a lack of adherence to guidelines by staff is a problem in telephone triage settings. Some trainees were able to attend toxicology lectures, but not all. Trainer feedback was that more education was needed prior to trainees answering calls. The lack of essential education and inconsistency in training created issues among newer staff members, which affected the quality of patient care.
Repository Posting Date
2021-03-24T17:17:19Z
Type Information
Type | Poster |
Acquisition | Proxy-submission |
Review Type | None: Degree-based Submission |
Format | Text-based Document |
Category Information
Evidence Level | Literature Review |
Research Approach | Translational Research/Evidence-based Practice |
Keywords | Simulation; Quality Improvement; Telephone Triage; Poison Control; Training |
Degree Information
Grantor | Samford University |
Advisor | Buckner, Ellen; Smith, Tedra |
Level | DNP |
Year | 2021 |
Conference Information
Name | Ida Moffett School of Nursing DNP Poster Presentation |
Host | Samford University |
Location | Birmingham, Alabama, USA |
Date | 2021 |
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