Patient Satisfaction with Nurse Practitioner Care in Retail Health Clinics
Review TypeNone: Degree-based Submission
Repository Posting Date2020-01-10T19:28:54Z
Author(s)Tucco, Laura J.
Author DetailsDr. Laura J. Tucco, PhD, FNP-BC, CNS-BC
Lead Author Sigma AffliationAlpha Eta
Level of EvidenceDescriptive/Correlational
Research ApproachQuantitative Research
The purposes of this study were to determine if patients treated in retail health clinics reported satisfaction with nurse practitioner care measured with the Nurse Practitioner Satisfaction Survey Retail Health Care (NPSS-RHC), if there was a correlation between demographic characteristics or brand of retail health clinic system and level of satisfaction reported, and if the NPSS-RHC is a reliable and valid measure of patient satisfaction. Three-hundred and sixty participants were recruited in a Midwestern metropolitan area through advertisement in community newspapers or Survey Monkey Target Audience research panel. Each participant completed the 28-item questionnaire and a demographic data form. All scales had a maximum value of five. The mean total satisfaction score was 4.04 (SD = 0.58), subscale scores were 4.00 (SD = 0.63) for satisfaction, 4.11 (SD = 0.62) for scheduling, and 4.10 (SD = 0.60) for communication. There was no correlation between total satisfaction score and demographic characteristics (R2 = 0.061) or brand of retail health clinic system (R 2 = 0.007). The NPSS-RHC demonstrated internal consistency reliability in the pilot (α 0.57 scheduling, α 0.83 communication, α 0.96 satisfaction) and primary study (α 0.80 scheduling, α 0.96 communication, α 0.85 satisfaction). Evaluation of validity indicated the NPSS-RHC is valid for measuring patient satisfaction with NP care. The NPSS-RHC reliably measured patient satisfaction with NP care in retail health clinics. The tool is suitable for use in clinical practice as well as in research and provides the NP the opportunity to measure one outcome of nurse practitioner care.
DescriptionThis dissertation has also been disseminated through the ProQuest Dissertations and Theses database. Dissertation/thesis number: 3741583; ProQuest document ID: 1754416550. The author still retains copyright.
Degree GrantorUniversity of Phoenix
NotesThis item has not gone through this repository's peer-review process, but has been accepted by the indicated university or college in partial fulfillment of the requirements for the specified degree.
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