Communication and Civility Workshop in Healthcare and the Effects on Patient Satisfaction and Work Environment
Review TypeAbstract Review Only: Reviewed by Event Host
Repository Posting Date2019-10-29T21:16:55Z
Author(s)Lax, Leah Christine
Author DetailsLeah Christine Lax, DNP, RN - Nursing Department, Sarasota Memorial Hospital, Sarasota, FL, USA
Lead Author Sigma AffliationNon-member
Lead Author AffliationSarasota Memorial Hospital, Sarasota, Florida, USA
Level of EvidenceN/A
The purpose of this project is to provide a program for staff on using civility when effectively communicating patient needs in the health care environment; evaluate their knowledge and determine if there was an improvement in patient satisfaction scores, and their work environment.
Description45th Biennial Convention 2019 Theme: Connect. Collaborate. Catalyze.
Conference Name45th Biennial Convention
Conference HostSigma Theta Tau International
Conference LocationWashington, DC, USA
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