Using Six Sigma to Reduce Patient No-Show Rates to Clinic Appointments
John Charles Knight, MSN, School of Nursing, University of Michigan--Ann Arbor, Ann Arbor, Michigan, USA
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Lean Six Sigma;
Patient No-show Rates
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Knight, John CharlesNurse leaders can use Six Sigma to reduce clinic no-show rates along with the associated non-value added activities that negatively impact patient care and clinic financial stability. This presentation will describe the ...
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