It's time for a solution! Overcoming incivility in our workplace
Matthew S. Howard, DNP, RN, CEN, CPEN, CPN and Jennifer L. Embree, DNP, RN, NE-BC, CCNS
- Sigma Affiliation
- Contributor Affiliation(s)
- Eskenazi Health, Indianapolis, Indiana, USA
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As the issue of incivility, lateral and horizontal violence, and bullying continue in nursing, strategies are needed to address and eliminate hostile work environments. Educational activities not only raise awareness of these issues, but often provide skills, training, and knowledge of how to reduce the frequency and impact of incivility. This purpose of this quasi-experimental mixed methods design study was to examine if an educational intervention designed to encourage productive communication and sustained dialogue between emergency nurses could decrease perceptions of incivility and increase nurses’ comfort in holding critical conversations. Workplace Civility Index scores significantly improved (p < 0.00001) for the experimental group post-intervention. All participants within the experimental group noted the successful use of a positive conflict management strategy after the educational intervention. Although further research is recommended, the study provided evidence to support that an interactive online educational activity is an effective way to decrease incivility and increase perceived comfort with holding critical conversations between nurses.
|Review Type||Abstract Review Only: Reviewed by Event Host|
|Evidence Level||Quasi-Experimental Study, Other|
|Research Approach||Mixed/Multi Method Research|
Workplace Civility Index
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Howard, Matthew S.; Embree, Jennifer L.As the issue of incivility, lateral and horizontal violence, and bullying continue in nursing, strategies are needed to address and eliminate hostile work environments. Educational activities not only raise awareness of ...
Howard, Matthew S.; Embree, Jennifer L.Incivility and bullying in nursing is a widespread issue. In hectic and stressful environments, such as academic medical centers, harassment in the workplace have a cumulative adverse effect. When situations become volatile, ...
Bullying and toxic work environments: Bringing scholars together to consider priorities and a way forward Dzurec, Laura Cox; Gillen, Patricia; Embree, Jennifer L.; Howard, Matthew S. (2017-10-19)Workplace bullying is a long-standing issue that is damaging to individuals and workplaces as wholes, worldwide. This session will involve interactive discussion among scholars from across the globe. It's intended to ...
Improving newly licensed nurses’ knowledge and skills related to bullying and incivility: A mixed-methods study Howard, Matthew S.; Embree, Jennifer L.In hectic and stressful environments, such as hospitals and academic institutions, the incidence of psychological violence takes its toll on nursing staff. When tempers rise, or situations become volatile and unbearable, ...
A model for interrupting workplace bullying narratives’ confusing menace: Spotting and addressing bullies' ‘sticky’ storytelling Dzurec, Laura Cox; Embree, Jennifer L.; Howard, Matthew S.; Kennison, MonicaWorkplace bullying is common in nursing education. This presentation offers an evidence-based model of bullying as emotionally-sticky storytelling. Abductively derived from a study of workplace bullying's influence on ...