It's time for a solution! Overcoming incivility in our workplace

Abstract

<p>As the issue of incivility, lateral and horizontal violence, and bullying continue in nursing, strategies are needed to address and eliminate hostile work environments. Educational activities not only raise awareness of these issues, but often provide skills, training, and knowledge of how to reduce the frequency and impact of incivility. This purpose of this quasi-experimental mixed methods design study was to examine if an educational intervention designed to encourage productive communication and sustained dialogue between emergency nurses could decrease perceptions of incivility and increase nurses&rsquo; comfort in holding critical conversations. Workplace Civility Index scores significantly improved (p &lt; 0.00001) for the experimental group post-intervention. All participants within the experimental group noted the successful use of a positive conflict management strategy after the educational intervention. Although further research is recommended, the study provided evidence to support that an interactive online educational activity is an effective way to decrease incivility and increase perceived comfort with holding critical conversations between nurses.</p>