Using Skilled Nurse Communication to Curb Patient Aggression: Findings From a Quality Improvement Project
Review TypeAbstract Review Only: Reviewed by Event Host
Repository Posting Date2019-02-15T20:15:50Z
Author DetailsScott S. Christensen, DNP, MBA, APRN, ACNP-BC, Nursing Administration, University of Utah Hospital, Salt Lake City, Utah, USA; Laura Adams, MSN, RN, Nursing Administration, University of Utah Health, Salt Lake CIty, Utah, USA; Barbara Wilson, PhD, RN, RNC-OB, College of Nursing, University of Utah, Salt Lake City, Utah, USA
Lead Author Sigma AffliationGamma Rho
Level of EvidenceN/A
With aggressive patient encounters becoming more common in non-mental health settings, one large academic medical center created a safer patient care environment by implementing a Behavioral Emergency Response Team (BERT) program. Project findings are relevant for identifying nurse communication gaps, building nurse communication skills, and mitigating patient aggression toward nurses.
DescriptionCreating Healthy Work Environments 2019:Innovating Healthy Clinical and Academic Environments: Optimizing Patient Outcomes and Professional Well-Being, February 22-24, 2019. New Orleans, Louisiana, USA.
Conference NameCreating Healthy Work Environments 2019
Conference HostSigma Theta Tau International, the Honor Society of Nursing
Conference LocationNew Orleans, Louisiana, USA
NotesItems submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
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