Using skilled nurse communication to curb patient aggression: Findings from a quality improvement project
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Scott S. Christensen, DNP, MBA, APRN, ACNP-BC, Nursing Administration, University of Utah Hospital, Salt Lake City, Utah, USA; Laura Adams, MSN, RN, Nursing Administration, University of Utah Health, Salt Lake CIty, Utah, USA; Barbara Wilson, PhD, RN, RNC-OB, College of Nursing, University of Utah, Salt Lake City, Utah, USA
- Sigma Affiliation
- Gamma Rho
With aggressive patient encounters becoming more common in non-mental health settings, one large academic medical center created a safer patient care environment by implementing a Behavioral Emergency Response Team (BERT) program. Project findings are relevant for identifying nurse communication gaps, building nurse communication skills, and mitigating patient aggression toward nurses.
Creating Healthy Work Environments 2019: Innovating Healthy Clinical and Academic Environments: Optimizing Patient Outcomes and Professional Well-Being, February 22-24, 2019. New Orleans, Louisiana, USA.
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
| Type | Poster |
| Acquisition | Proxy-submission |
| Review Type | Abstract Review Only: Reviewed by Event Host |
| Format | Text-based Document |
| Evidence Level | N/A |
| Research Approach | N/A |
| Keywords | Behavioral Emergency Response Team; Nurse Communication; Workplace Safety |
| Name | Creating Healthy Work Environments 2019 |
| Host | Sigma Theta Tau International |
| Location | New Orleans, Louisiana, USA |
| Date | 2019 |
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