Conflict Resolution: From Policy to Procedure to Practice
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Author Information
- Author(s)
- Details
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Monica Kennison, EdD, MSN, RN, Nursing Department, Berea College, Berea, Kentucky, USA
- Sigma Affiliation
- Omicron Mu
Item Information
Item Link - Use this link for citations and online mentions.
Abstract
Even in healthy work environments, workplace conflict may affect nurses' morale, increase turnover and even result in litigation (Iglesias & Becerro, 2012. Moreover, high job satisfaction linked to lower conflict (Schwendimann 2016). While conflict is unavoidable, in healthy work settings effective resolution involves policy development, procedure, training, practice and feedback.
Description
Creating Healthy Work Environments 2019:Innovating Healthy Clinical and Academic Environments: Optimizing Patient Outcomes and Professional Well-Being, February 22-24, 2019. New Orleans, Louisiana, USA.
Repository Posting Date
2019-01-29T21:02:22Z
Notes
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
Type Information
| Type | Presentation |
| Acquisition | Proxy-submission |
| Review Type | Abstract Review Only: Reviewed by Event Host |
| Format | Text-based Document |
Category Information
| Evidence Level | N/A |
| Research Approach | N/A |
| Keywords | Conflict Resolution; Role Play; Training Novices |
Conference Information
| Name | Creating Healthy Work Environments 2019 |
| Host | Sigma Theta Tau International, the Honor Society of Nursing |
| Location | New Orleans, Louisiana, USA |
| Date | 2019 |
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