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Improving patient satisfaction through implementing AIDET
(2017-06-23)
Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy ...
Improving patient satisfaction with nursing communication in an acute care setting
(2017-08-28)
Organizational Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey results provided evidence to indicate the need for improvement in nursing communication with patients in the telemetry unit. ...