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Now showing items 1-4 of 4
Discharge lounge and the journey to excellence in patient satisfaction
(2017-12-04)
Purpose: Our Emergency Room (ER) patient satisfaction baseline scores related to discharge instructions for FY 2016 were at 43.31%. Our fiscal year goal, however, was to receive a score of 51% (75th percentile) with ...
Incorporating hourly rounding to increase emergency department patient satisfaction
Poster presentationSession H presented Tuesday, October 1, 2:30-3:30 pmPurpose: Within our healthcare system, our hospital was ranked number 17 out of 35 in patient satisfaction scores. In an effort to meet patient ...
Nurse first a new process in one community hospital
(2017-12-05)
Purpose: If a patient is presenting to the Emergency Department (ED) for treatment of a laceration of a finger or acute chest pain, the experience can be an alarming situation. ED visits have increased over 35%, which ...
Port access experience: A pediatric emergency and oncology interdepartmental collaboration
(2017-12-05)
Purpose: Dissatisfaction with the port access experience in the Pediatric Emergency Department (ED) was noted by increased verbal feedback from patients, families and nursing staff, which included lack of understanding by ...