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The relationship between nursing skill mix, nurse sensitive patient outcomes and patient satisfaction
(2016-06-09)
Literature Review: Hospitals are the largest components of the United States healthcare system, and are encountering pressure to provide better quality care and reduce cost. The Patient Protection and Affordable Care Act ...
The admission and discharge nurse role: A quality initiative to optimize unit utilization, patient satisfaction, and nurse perceptions of collaboration
(2016-06-15)
Registered nurses are at the frontline of the hospital admission and discharge process. Efficiency and collaboration during these processes are critical to the patient care experience and the promotion of safe, high quality ...
Executive leadership rounding on staff and its effect on patient satisfaction and patient outcomes
(2017-04-17)
It has been recognized in healthcare organizations across the country that there is a significant relation between organizational quality, improved patient outcomes, and the financial success of an organization. Through ...
Teach-back and its impact on hospital consumer assessment of healthcare providers and systems (HCAHPS)
(2017-04-18)
Successful patient outcomes rely heavily on patient engagement, patient/family education, and promotion of self-management. Teach-back methodology offers the healthcare team a proven technique to determine learner's health ...
Improving communication in the clinical environment through bedside shift report (BSR): A quality improvement project
(2016-10-20)
Effective communication is required during the handoff process to ensure essential patient information is relayed for continuity and quality of care. The author conducted a quality improvement initiative at a 380 bed acute ...
Improving patient satisfaction through implementing AIDET
(2017-06-23)
Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy ...
Improving Culturally Competent Care for International Students
(2017-08-31)
Background: As the international student population grows on college campuses across the United States (U.S.), health professionals are challenged to meet national and college health objectives for providing culturally competent care. International students often have unique cultural needs, have lower health literacy, and face language barriers when accessing health care in the U.S. The aim of this Doctor of Nursing Practice (DNP) project was to implement and evaluate an evidence-based practice change directed at addressing a gap in health care for Chinese international students.
Methods: This DNP quality improvement project introduced translated patient education materials from an online resource for health care providers to use with Chinese international students during the health care visit at a university health center. Provider training on the evidence for the translated materials and how to use them was conducted prior to implementation. The impact of the language materials was evaluated by the patients and providers through two Likert-type surveys. Quality indicators included patient satisfaction, perceived comprehension of the treatment plan, provider utilization and perception of the usefulness of the translated materials.
Results:Among 25 patient surveys collected over a three-month period, patient satisfaction was high, and 100% found the translated materials useful. In a group of eight providers surveyed, all agreed or strongly agreed that the translated materials were useful for the students. Positive patient perception of comprehension of the treatment plan was exhibited by favorable patient and provider responses to related survey items.
Conclusions: Despite overall perceived usefulness of the materials, provider utilization was variable. Reasons cited included adequate English proficiency and lack of pertinent topic on the website. Continued provider training is needed to address the communication and health literacy needs of Chinese international students. Potential future applications include expanding the resources available and offering to any patient whose primary language is not English, to enhance culturally competent care that will improve health outcomes and meet national standards for quality care....
Evidence-based practice change: Implementation of a collaborative practice model for diabetes
(2017-09-12)
Background: The prevalence of type II diabetes mellitus (T2DM) in the United States is high, especially in underserved populations. Many patients with T2DM do not receive the optimal interprofessional collaborative ...
Discharge lounge and the journey to excellence in patient satisfaction
(2017-12-04)
Purpose: Our Emergency Room (ER) patient satisfaction baseline scores related to discharge instructions for FY 2016 were at 43.31%. Our fiscal year goal, however, was to receive a score of 51% (75th percentile) with ...
Care transitions: Are healthcare organizations meeting the needs of their patients?
(2017-09-12)
Acute care healthcare organizations struggle to identify and implement interventions to support the transition of care between hospital and home settings. One organization piloted a quality improvement (QI) project ...