Now showing items 1-10 of 14
Improving Culturally Competent Care for International Students
Background: As the international student population grows on college campuses across the United States (U.S.), health professionals are challenged to meet national and college health objectives for providing culturally competent care. International students often have unique cultural needs, have lower health literacy, and face language barriers when accessing health care in the U.S. The aim of this Doctor of Nursing Practice (DNP) project was to implement and evaluate an evidence-based practice change directed at addressing a gap in health care for Chinese international students. Methods: This DNP quality improvement project introduced translated patient education materials from an online resource for health care providers to use with Chinese international students during the health care visit at a university health center. Provider training on the evidence for the translated materials and how to use them was conducted prior to implementation. The impact of the language materials was evaluated by the patients and providers through two Likert-type surveys. Quality indicators included patient satisfaction, perceived comprehension of the treatment plan, provider utilization and perception of the usefulness of the translated materials. Results:Among 25 patient surveys collected over a three-month period, patient satisfaction was high, and 100% found the translated materials useful. In a group of eight providers surveyed, all agreed or strongly agreed that the translated materials were useful for the students. Positive patient perception of comprehension of the treatment plan was exhibited by favorable patient and provider responses to related survey items. Conclusions: Despite overall perceived usefulness of the materials, provider utilization was variable. Reasons cited included adequate English proficiency and lack of pertinent topic on the website. Continued provider training is needed to address the communication and health literacy needs of Chinese international students. Potential future applications include expanding the resources available and offering to any patient whose primary language is not English, to enhance culturally competent care that will improve health outcomes and meet national standards for quality care....
Care Transitions: Are Healthcare Organizations Meeting the Needs of Their Patients?
Acute care healthcare organizations struggle to identify and implement interventions to support the transition of care between hospital and home settings. One organization piloted a quality improvement (QI) project using ...
Executive Leadership Rounding on Staff and Its Effect on Patient Satisfaction and Patient Outcomes
It has been recognized in healthcare organizations across the country that there is a significant relation between organizational quality, improved patient outcomes, and the financial success of an organization. Through ...
Improving Patient Satisfaction with Nursing Communication in an Acute Care Setting
Organizational Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey results provided evidence to indicate the need for improvement in nursing communication with patients in the telemetry unit. ...
Improving Communication in the Clinical Environment Through Bedside Shift Report (BSR): A Quality Improvement Project
Effective communication is required during the handoff process to ensure essential patient information is relayed for continuity and quality of care. The author conducted a quality improvement initiative at a 380 bed acute ...
Teach-back and Its Impact on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
Successful patient outcomes rely heavily on patient engagement, patient/family education, and promotion of self-management. Teach-back methodology offers the healthcare team a proven technique to determine learner's health ...
Effects of Nurse-Physician Collaborative Rounding
This presentation describes a method to enhance nurse-physician-patient communication that increases patient satisfaction with nurse communication, physician communication, and overall teamwork.
Improving patient satisfaction through implementing AIDET
Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy ...
Evidence-Based Practice Change: Implementation of a Collaborative Practice Model for Diabetes
Background: The prevalence of type II diabetes mellitus (T2DM) in the United States is high, especially in underserved populations. Many patients with T2DM do not receive the optimal interprofessional collaborative care ...
A Health Literacy Algorithm Impact on Readmissions and Patient Satisfaction
The purpose of this quality improvement (QI) project was to explore the relationship between health literacy levels and readmission rates and patient satisfaction scores. The medical-surgical unit in the studied community ...