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Care Transitions: Are Healthcare Organizations Meeting the Needs of Their Patients?
Acute care healthcare organizations struggle to identify and implement interventions to support the transition of care between hospital and home settings. One organization piloted a quality improvement (QI) project using ...
Executive Leadership Rounding on Staff and Its Effect on Patient Satisfaction and Patient Outcomes
It has been recognized in healthcare organizations across the country that there is a significant relation between organizational quality, improved patient outcomes, and the financial success of an organization. Through ...
Teach-back and Its Impact on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
Successful patient outcomes rely heavily on patient engagement, patient/family education, and promotion of self-management. Teach-back methodology offers the healthcare team a proven technique to determine learner's health ...
Improving patient satisfaction through implementing AIDET
Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy ...
Improving Communication in the Clinical Environment Through Bedside Shift Report (BSR): A Quality Improvement Project
Effective communication is required during the handoff process to ensure essential patient information is relayed for continuity and quality of care. The author conducted a quality improvement initiative at a 380 bed acute ...
Improving Patient Satisfaction with Nursing Communication in an Acute Care Setting
Organizational Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey results provided evidence to indicate the need for improvement in nursing communication with patients in the telemetry unit. ...