Improving communication in the perioperative waiting area
Jennifer Lynn Cook, MSN, PAT/AOD/PACU, Houston Methodist Willowbrook Hospital, Houston, Texas, USA
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- Psi Epsilon
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- Houston Methodist Willowbrook Hospital, Houston, Texas, USA
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A lack of communication to families in the perioperative waiting area was identified, as evidenced by the OAS CAHPS scores. Implementing the PatientTrak technology proved to be an innovative solution. Families are sent secure text messages from the OR and PACU nurses to update them on their loved ones status.
Leadership Connection 2018: Transformative Nursing Leadership, September 15-18, 2018. Indianapolis, Indiana, USA.
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