Improving communication in the perioperative waiting area
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- Author(s)
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Jennifer Lynn Cook, MSN, PAT/AOD/PACU, Houston Methodist Willowbrook Hospital, Houston, Texas, USA
- Sigma Affiliation
- Psi Epsilon
- Contributor Affiliation(s)
- Houston Methodist Willowbrook Hospital, Houston, Texas, USA
A lack of communication to families in the perioperative waiting area was identified, as evidenced by the OAS CAHPS scores. Implementing the PatientTrak technology proved to be an innovative solution. Families are sent secure text messages from the OR and PACU nurses to update them on their loved ones status.
Leadership Connection 2018: Transformative Nursing Leadership, September 15-18, 2018. Indianapolis, Indiana, USA.
Items submitted to a conference/event were evaluated/peer-reviewed at the time of abstract submission to the event. No other peer-review was provided prior to submission to the Henderson Repository, unless otherwise noted.
| Type | Poster |
| Acquisition | Proxy-submission |
| Review Type | Abstract Review Only: Reviewed by Event Host |
| Format | Text-based Document |
| Evidence Level | N/A |
| Research Approach | N/A |
| Keywords | Communication; Text Messages; Waiting Rooms |
| Name | Leadership Connection 2018 |
| Host | Sigma Theta Tau International |
| Location | Indianapolis, Indiana, USA |
| Date | 2018 |
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