Development and dissemination of education to increase competence and self-confidence in telephone triage nurses
Constance F. Buran, PhD, Pediatric Ambulatory Care, Riley Hospital for Children at IU Health, Indianapolis, Indiana, USA; Katie Payne, MSN, Ambulatory Administration, IU Health University Hospital, Indianapolis, Indiana, USA
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- Riley Hospital for Children at IU Health, Indianapolis, Indiana, USA
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Purposes of this presentation are to evaluate: (1) a newly created telephone triage orientation program (2) its effectiveness to increase competence and self-confidence in triage nurses and (3) the spread of the triage education and competency measures for all ambulatory care nurses. Data endorsing this educational program will be presented.
Leadership Connection 2018: Transformative Nursing Leadership, September 15-18, 2018. Indianapolis, Indiana, USA.
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