Browsing by Author "Mullenbach, Dana"
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Speaking to the heart of our patients: Leading an empathic communication educational initiative
Mullenbach, Dana; Burkhartzmeyer, Holly; Arcand, Lori; Preston, HeatherPatient experience continues to be at the forefront of many healthcare organizations. A large Midwestern tertiary-care organization implemented an empathic communication educational initiative in the Department of Nursing ...